Who's Who?

Bob Vernon - Managing Director & Chairman

Bob joined LBSL as Operations Director in March 1996 and was responsible for setting up the initial operations and systems.

Prior to this Bob had over 28 years experience at Manweb plc, mainly in the electricity sector, his final position being Business Strategist (Metering Services).

Throughout his career at Manweb he had various pertinent responsibilities in customer accounting and customer service management roles with responsibility for controlling a £2 million annual budget and credit control responsibility for bill collections of £100m per annum. He has extensive project management, business re-engineering and benchmarking experience.

 

Bob managed for Manweb, the re-engineering process for meter reading and associated activities, which included the introduction of a new hand held terminal system for meter readers.

Bob jointly carried out a Management buy-out in September 1999.

The business was sold to Viterra Energy Services (a subsidiary of EON) in June 2000. Bob continued in the business as Customer Service Director. Viterra itself was subsequently put up for sale and as part of this process they decided to divest Lowri Beck in 2002.

Bob was invited to acquire Lowri Beck by Viterra in August 2002 and he completed the acquisition in December 2002.

Bob has controlled and managed the business from December 2002.

 
 
 
Chris Walker - Managing Director of Operations

Chris joined LBSL in 2000 as a Customer Services Manager, responsible for account management. Since then he has moved over to the operational side of the business.

 

In his role as Managing Director of Operations, Chris is responsible for the day-to-day running of the Metering & Data Services subsidiary of the business, as well as Logistics, including a growing workforce of 1300+ Field Staff and 250+ office based staff, along with being responsible for delivering contracts worth over £50million.

Prior to joining LBSL, Chris spent 24 years working for Manweb / Scottish Power. His roles with the organisation included project manager, change programme manager, call centre manager, accounts manager and debt recovery manager. This gave Chris an excellent base to understand the requirements of Lowri Beck's Metering & Data Services business from a customer point of view.

Stephen Moores - Operational Planning & Performance Director

Steve joined Lowri Beck in 2003, as a Business Process Manager. Main duties were to manage the implementation of procedures and processes in the day to day running of the business. Auditing systems, ensuring compliance to the British Quality Standards ISO9001:2000 and BS5577.

In 2005 he became Northern Operations Manager, duties covered managing the Northern Lowri Beck Operations, covering from Oxford in the south to the tip of Scotland in the North. Ensuring Quality, Performance and service is delivered to meet with the customers expectations.

In 2008, Steve was appointed Director, covering all aspects of Data Retrieval nationally; ensuring performance is delivered to the customer contracted targets. The day to day management and welfare of a workforce is paramount to the success of the company.

2015 saw another change in roles for Steve, switching to operational planning and performance of the meter operations. Today, his main focus is the deployment of the SMART metering across the country. Getting the customer journey right is the going to be the key to all suppliers achieving their targets.

Previously, Steve spent 21 years with Manweb/Norweb. During this time he has held a number of senior positions in work planning, customer services, health & safety, personnel, drawing office and regional mentor for staff development and further education.

His knowledge and understanding of the electricity sector benefits all at Lowri Beck and its customers.

 
David Barratt - Data Services Director

David joined Lowri Beck in 2006 with responsibility for the implementation of business change plans, Information Technology, and developing relationships with a wide range of organisations. He also worked closely with operational staff on quality assurance, performance improvements, and future business opportunities.

Dave was appointed Business Support Services Director in 2007 with additional responsibility for the Call Centre and development projects. In 2008, he moved into the role of Meter Operations Director to concentrate on leading the new metering business. In 2010, David was appointed Data Services Director, with responsibility for data integrity, industry change, accreditation and compliance, and performance assurance. In addition, David is also responsible for the provision of Data Collection and Data Aggregation Services.

Prior to joining Lowri Beck, Dave has over 30 years experience in the utilities industry with Manweb and then Scottish Power. During this time he has held a number of senior positions with responsibility for customer service, meter reading, public relations, training and systems development, change plans and quality procedures.

 

He was also extensively involved in the preparations for the opening of the competitive electricity market in 1998 and the development of the commercial framework.

 
Robin Bradshaw - Director, Technical Services

Robin joined Lowri Beck in 2004 as Industry and Technical Consultant. He initially advised the company on business improvement, training, and the development of Lowri Beck's quality systems and processes.

He was appointed Technical Operations Director in 2007 and was responsible for overseeing Lowri Beck's successful accreditation as a Non-Half Hourly Meter Operator and Gas MAM. Following the continued expansion and restructure of the business during 2016, he became the Director responsible for Technical Services.

Robin, a serving Justice of the Peace, is a Chartered Electrical Engineer and a Corporate Member of both the Institution of Engineering and Technology and the Institution of Gas Engineers and Managers. He has a multi-disciplined career spanning over 40 years. This was developed through a number of senior operational and management posts with two major UK utility companies, Manweb and Scottish Power. He is also currently Vice Chairman of the Association of Meter Operators.

 
Grant Qualey - Business Development Director

Grant is part of the senior management team heading the Smart Transformation and Sales & Marketing teams at Lowri Beck.

 
Frank Caldwell - Meter Operations Field Director

Frank joined Lowri Beck in a consultancy basis during July 2012 and took up the position of Metering Field Operations Director in November 2012. In this position, Frank has responsibility for overseeing the field delivery on a National basis of Meter Installation and Maintenance including the Smart Meter Roll Out.

Prior to joining Lowri Beck, Frank has in excess of 30 years’ experience of the metering industry, both Utility and Private Enterprise. During a period of 25 years with Eastern Electricity, Frank gained considerable experience holding senior management positions covering Back Office and Call Centre operations, National Data Retrieval and Electricity Meter Operations. In preperation for the opening of the Electricity Competitive Market in 1998, working closely with the Trade Unions, Frank was instrumental in the development of new terms and conditions of working for field staff. Frank was also part of the team that led the Divestment of Eastern's Metering Business and it's eventual sale in 2000.

 

Frank then joined Siemens Metering Services, initially as Head of National Data Retrieval, and then heading the newly developed Gas Metering Business. During part of his 12 years with Siemens, he also held responsibility for Contract Management; working at Boardroom level with service providers and external customers to improve existing, and develop new, service lines.  

Frank has a thorough and considerable knowledge of the Utilities business. His values are efficient and effective operational performance coupled with a strong focus on customer service.

Glyn Jones - Customer Services Director

Glyn has occupied his current role since 2003, providing a main point of contact with all of our customers, and ultimately responsible for invoicing and forecasting work volumes with existing customers. He's involved in contract negotiations, trade exhibitions, preparation of tenders and developing business opportunities with new and existing customers.

Glyn has worked with Lowri Beck Services since 1996, starting out carrying out meter reading duties in the South West when the gas market was deregulated. He was then involved in carrying out initial void visit work in a supervisory role before being appointed Area Manager for the South.

From 1997 - 1999 Glyn occupied a number of Area Management roles across the country, overseeing the set up of regional offices, recruitment and training, managing manpower agencies and maintaining performance levels.

In 1999 he was appointed Implementation Manager, when he was responsible for setting up (and maintaining to present) the national cyclic read schedule for quarterly, six-monthly, and annual read frequencies.

Glyn's lengthy experience of Lowri Beck and the deregulated energy market provide him with a firm base for understanding and satisfying the needs of our customers.

 
 
Tracy Sanderson- Corporate Affairs Director

As a Group director for the business since 2007, Tracy holds operational  responsibility for the Contact Centre as well as strategic responsibility for Human Resources, Corporate Affairs and Administration for the Group of companies. Tracy also supports and sponsors the Company's charity projects. 

Tracy joined the company in 2003 within IT, spending time supporting and project managing development of the Company's central systems, mobile implementation and intelligent work scheduling programmes. She implemented quality and information security standards, then moved on to wider strategic business support.

Excellent internal and external customer experience is always at the heart of Tracy's direction, with a firm belief that by working together, we can achieve great things. 

Richard Vernon - IT Director

Richard was appointed to the Lowri Beck Group in September 2006.

Richard had 10 years experience of working in IT service delivery companies before joining Lowri Beck, the majority of this time being with Vertex Data Science Ltd and Cap Gemini.

Richard has responsibility for various key projects throughout the Lowri Beck Group. Richards's main focus is developing and growing the business of Lowri Beck Systems Ltd. This involves the development and implementation of field management solutions which help companies of all sizes to get the most out of their mobile workforces.

Lesley Walker - Finance Director & Company Secretary

Lesley is responsible for the Finance, HR and Administration functions. She is part of the Senior Management team in charge of establishing the strategic direction of the company along with developing new and existing business.

Lesley joined the company in 1997 as a Business Analyst, responsible for the analysis and development of new and existing processes.

In 2000 she became a Customer Relationship Manager, performing the Key Account Manager role for several clients, and responsible for day-to-day contact with clients and various departments within the business.