Operations Analyst

Operations Analyst

Ref: LJ-0522-2

Working Pattern: Permanent, full-time, 37.5 hours per week Monday - Friday

Salary: £19,500 per annum


An opportunity has become available for an Operations Analyst within the Business Support Metering Team based at our 'Swan House' office in Wigan. The successful applicant will assist with the operational workload of the team, validating, investigating, analysing, and resolving any day-to-day operational issues including industry specific data and invoicing related queries.


Key Accountabilities

  • Validating and processing data received from other industry agents.

  • Liaising with our managed service team to resolve queries from industry parties in a timely manner.

  • Diagnosing, analysing, and resolving data issues/values.

  • Learning and understanding electricity & gas industry processes and local work instructions.

  • Learning and understanding invoicing business processes and local work instructions.

  • Understanding 3rd party and in house systems and the flow of data between each application.

  • Adhering to contractual and industry driven deadlines.

  • Understanding, analysing, and producing operational and management reports.

  • Developing, testing, and implementing new business processes and functionality.

  • Ensuring job result data accuracy and processing through to billing.

  • Aiding in maintenance of financial reference data in the invoicing system.

  • Supporting Deprogramming/Commissioning and other Metering business areas.


What we are looking for

  • Good standard of general education (GSCE or equivalent).

  • Previous data analysis experience

  • Any previous experience of meter operations (MOP) processes & procedures + experience interrogating Database systems using Oracle SQL Query Tools (e.g., QueryBuilder, SQL Developer) would be highly desirable.

  • Ideally have prior knowledge of the electricity and gas industry, as well as the Data Transfer Catalogue/RGMA Baseline

  • Computer literate with ability to operate Microsoft Office and Oracle Database Systems.

  • Excellent communication and interpersonal skills to present a professional image to both internal and external customers

  • Good organisational and administrational skills with excellent communication and interpersonal skills to present a professional image to both internal and external customers.

  • Good written skills with the ability to define clear work instructions for use by others


To apply, please email hr.recruitment@lowribeck.co.uk with an up-to-date CV clearly stating the vacancy that you are applying for, and a member of the recruitment team will assist.


Successful applicants and offers of employment will be subject to successfully meeting our standard pre-employment vetting procedures, including Eligibility to work in the UK check, basic Disclosure and Barring Service (DBS) check, previous employment history check, identity check & home address check.


Please note this role is being handled by our internal recruitment team and no agency support is required at this time