Scheduling Assistant

Scheduling Assistant

Ref: CP-2022-01

Working Pattern: Permanent, full-time, 37.5 hours per week, Monday – Friday, between 7:00am – 5:00pm + occasional Saturdays

Salary: £18,583.50 per annum

 

Our Scheduling department are looking for Scheduling Assistants to join the scheduling team based at our 'Triangle House' office in Wigan on a hybrid working basis. You will be providing field engineers with a cost-effective drivable route using internal systems, as well as providing any necessary additional support to the engineers. In addition, and as all work is appointment driven, and to ensure maximum profit and utilisation, you will be analysing the work you have given to the field, looking into missed appointments, performance reports and looking to reschedule work (potentially at short notice) to other engineers to prevent any appointments from failing.

 

Key Accountabilities

  • Using our in-house jeopardy management system (JMS) to reduce the amounts of failed appointments on the day.

  • Liaising with and dealing with queries from meter engineers, managers, other departments, and suppliers.

  • Reallocate jobs from one engineer to another when necessary.

  • Monitor future appointments to reduce failures.

  • Allocate emergencies within the day and work to ensure all priority jobs go ahead.

  • Monitor outstanding jeopardy management system tiles to ensure that checks are done at various points throughout the day, checking engineers are running on time for all appointments.

  • Stick to strict time sensitive deadlines.

  • Speak to customers to inform them of time of arrivals for engineers on the day and speak to customers with future appointments to amend timeslots when necessary.

  • Ensure engineers work is managed from an on the day jeopardy point of view (sickness, training, meetings, annual leave etc…)

  • Attend daily jeopardy calls with both field managers and other team members to keep communication open regarding any on the day issues that may arise as well as updates.

  • Using various in-house systems to schedule work in a cost effective and manageable way, utilising different skilled engineers where required.

  • Ensuring that all engineers have full day’s work and making necessary arrangements so that they are as utilised as possible.

  • Keeping the appointment booking system (ABS) accurate and updated.

  • Liaise with new connection site managers to ensure they run smoothly and are covered without drop out.

  • Monitor rotas to look for future holidays and sickness.

  • Keeping your area scheduled as far in advance as possible.

  • Provide cover to other areas where necessary within the team.

 

What we are looking for

  • A good standard of general education (minimum GCSE level or equivalent).

  • Any previous experience of scheduling field engineers with work within the utility metering industry or similar would be highly desirable.

  • Computer literate with ability to operate Microsoft Office.

  • Excellent communication, interpersonal skills, organisation and administration skills, with the ability to work as part of a team and on own initiative, and work towards strict deadlines.

 

To apply, please click here to visit the Lowri Beck Careers Website and apply online.

 

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanctions, politically exposed persons and an adverse media check against your name and a right to work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations.
 
Please note this role is being handled by our internal recruitment team and no agency support is required at this time