Full-Time Customer Service Advisors - Smart Team
Full-Time Customer Service Advisors – Smart Team
Working Pattern: Temporary 6 month fixed term contract/Full-time/37.5 hours per week working shifts on a rota basis between 8:00am - 8:00pm
Salary: £8.33 per hour rising to £8.72 per hour
We are looking for full-time customer service advisors to join the smart department based within our contact centre in Wigan. You will be working within one of the smart metering exchange teams, booking & managing metering appointments.
Handle calls with suppliers and/or their customers in regards to booking/rearranging appointments and closing down jobs, ensuring that excellent customer service is provided
Managing & rearranging customer appointments including liaising with different departments to come to a suitable resolution for the customer
Generating letters to be sent out to customers
Ad-hoc admin duties on internal systems & call handling as and when required
What we are looking for
Good level of education (GCSE or A Level)
Excellent telephone manner
Experience working in a fast paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous
Computer literate with the ability to operate Microsoft Office and email
Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative
Good organisational and administrational skills
To apply, visit the Lowri Beck Careers Website and submit an application online.
If you are successful in your application, your offer of employment will be subject to you meeting our pre-employment checks: Eligibility to work in the UK, basic Criminal Record Check (CRC) & ability to provide suitable references.
Please note this role is being handled by our internal talent team and no agency support is required