Full-Time Customer Service Advisors - Smart Team

Full-Time Customer Service Advisors – Smart Team

Working Pattern: Temporary 6 month fixed term contract/Full-time/37.5 hours per week working shifts on a rota basis between 8:00am - 8:00pm

Salary: £8.33 per hour rising to £8.72 per hour

We are looking for full-time customer service advisors to join the smart department based within our contact centre in Wigan. You will be working within one of the smart metering exchange teams, booking & managing metering appointments.

Key accountabilities

  • Handle calls with suppliers and/or their customers in regards to booking/rearranging appointments and closing down jobs, ensuring that excellent customer service is provided

  • Managing & rearranging customer appointments including liaising with different departments to come to a suitable resolution for the customer

  • Generating letters to be sent out to customers

  • Ad-hoc admin duties on internal systems & call handling as and when required

 

What we are looking for

  • Good level of education (GCSE or A Level)

  • Excellent telephone manner

  • Experience working in a fast paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous

  • Computer literate with the ability to operate Microsoft Office and email

  • Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative

  • Good organisational and administrational skills


To apply, visit the Lowri Beck Careers Website and submit an application online.

 

If you are successful in your application, your offer of employment will be subject to you meeting our pre-employment checks: Eligibility to work in the UK, basic Criminal Record Check (CRC) & ability to provide suitable references.
 
Please note this role is being handled by our internal talent team and no agency support is required