Customer Service Advisors

Customer Service Advisors

Ref: PG030321

Working Pattern: Temporary 6-month fixed term contract (to be reviewed upon completion)/Full-time/37.5 hours per week on a fixed shift pattern between 8:00am – 8:00pm Monday – Saturday (this will be made up of x4 8.5 hour shifts & x1 3.5 hour shift)

Salary: £8.91 per hour (£17,374.50 per annum)

Lowri Beck are looking for Customer Service Advisors to join our contact centre based in Wigan town centre. Working within one of our meter exchange teams, you will be contacting customers to book & manage smart meter installation appointments.


Key accountabilities

  • Handling calls with suppliers and/or their customers regarding booking smart meter appointments ensuring excellent customer service is provided.

  • Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.

  • Administration duties on internal systems such as generating letters to be sent out to customers.

  • Any other ad hoc duties as requested by your manager and the Directors of the company.

  • You may be asked to assist in other departments based on the need of the contact centre.


What we are looking for

  • Good level of education (minimum GCSE level including English & Maths or equivalent).

  • Excellent telephone manner.

  • Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous.

  • Computer literate with the ability to operate Microsoft Office.

  • Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.

  • Good organisational and administrational skills.


To apply, click here to visit the Lowri Beck Careers Website and submit an application online.


Successful applicants and offers of employment will be subject to successfully meeting our standard pre-employment vetting procedures, including Eligibility to work in the UK check, basic Criminal Record Check (CRC), previous employment history check, identity check & home address check.


Please note this role is being handled by our internal recruitment team and no agency support is required at this time