Customer Service Advisor (Smart Team)

Customer Service Advisor – Smart Team

Ref: PG210722

Working Pattern: Permanent / Full-time / 37.5 hours per week on a fixed shift between 8:00am – 8:00pm Monday – Saturday

Salary: £18,583.50 per annum

Lowri Beck are looking for Customer Service Advisors to join our 'Rodney House' contact centre based in Wigan town centre on a hybrid working basis. Working within one of our meter exchange teams, you will be contacting customers via outbound calls to book & manage smart meter installation appointments.


These roles are perfect for someone who is looking for a new role and, in the future, may see themselves progressing within the business, as progression & promotion from within is actively encouraged throughout Lowri Beck.


Key accountabilities

  • Handling calls with suppliers and/or their customers regarding booking smart meter appointments ensuring excellent customer service is provided.

  • Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.

  • Administration duties on internal systems such as generating letters to be sent out to customers.

  • Any other ad hoc duties as requested by your manager and the Directors of the company.

  • You may be asked to assist in other departments based on the need of the contact centre.


What we are looking for

  • Good level of education (minimum GCSE level including English & Maths or equivalent).

  • Excellent telephone manner.

  • Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) is advantageous.

  • Computer literate with the ability to operate Microsoft Office.

  • Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.

  • Good organisational and administrational skills.


To apply, click here to visit the Lowri Beck Careers Website and apply online.


We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanctions, politically exposed persons and an adverse media check against your name and a right to work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations.


Please note this role is being handled by our internal recruitment team and no agency support is required at this time