Lowri Beck provides support services to utilities companies.
Established in 1996 it provides nationwide services including data collection (meter reading) services, Gas and electricity meter installation and other utility services to our customers, the energy suppliers and direct with industrial & commercial organisations (“Our Customers”).
With a focus on quality, Lowri Beck are large enough to manage a wide range of activities but small enough to care. We pride ourselves on our lean and flexible organisation. We adapt to the needs of
our customers and use our technology to support our operational flexibility.
Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our responsibilities under applicable data protection laws.
This policy sets out the basis on which any personal data we collect from you through our website (http://www.lowribeck.co.uk) (“the Site”), or that you provide to us through the Site or via any other methods, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it. Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our responsibilities under applicable data protection laws.
We reserve the right to change the contents of this policy at any time, by posting such changes on this Site. It is your responsibility to familiarise yourself with the policy regularly to ensure that you are aware of any changes.
Most of the information we hold is as a result of Our Customers asking us to provide a service to you (the “User”) on their behalf as your energy supplier, this relationship is governed by a contractual arrangement between them and ourselves. Services provided include:
In all of the above cases, Lowri Beck are the data processor and Our Customer, the energy supplier, is the data controller.
You may visit the Site without directly providing any information about yourself. Where we request specific information, we will always respect the personal information you send us and we take reasonable steps to ensure your personal data is protected against unauthorised access. We will not request information unless it is necessary to do so and will ensure appropriate measures to keep information accurate, up-to-date and to prevent unauthorised disclosure.
Whenever we use information, we always limit this to only the details that are needed and we ensure that it is used safely and securely. We require anyone we share information with, or who uses it on our behalf, to do so too. All our staff receive training on data protection and information security.
All of the information we hold is kept securely within the European Economic Area. There is also no automatic decision-taking when your personal information is processed.
We do not sell or trade your Personal Information.
We collect information when you:
If you purchase services from Lowri Beck as an energy supplier, you may be asked to provide the following personal information about you, as a representative of a company and about your company: first and last name, suffix, credentials, telephone number, facsimile, email address, job title, mailing address, billing address and details, type(s) of service ordered, site specific details, name and address of company, name and address of relevant company officers.
Lowri Beck will use such personal information to process your order, deliver the service ordered, provide customer care services, to maintain our client relationship management systems, to detect, investigate, report and seek to prevent fraud and anti-money laundering, for example through know-your-customer checks, AML screening and other identity checks. We may also need to conduct credit and fraud checks on business customers and certain officers of your business, such as your directors.
If you work with Lowri Beck as a Business Partner or a service provider, we will collect personal information from you such as your business details or your employees or representatives first and last name, suffix, credentials, telephone number, facsimile, email address, job title, mailing address, billing address and details, type(s) of services provided. Most of the personal information is obtained directly from you. Some of your personal information may be obtained from other sources for instance, credit reference agencies.
We use this information to review / assess your suitability as a Business Partner or service provider, to comply with our legal obligations, to detect investigate, report and seek to prevent fraud and anti-money laundering, for example through know-your-customer checks, AML screening and other identity checks and to meet our obligations under any contracts we have with you, we may also need to conduct credit and fraud checks on your business and certain officers of your business, such as directors.
As part of providing certain services to Our Customer, Lowri Beck may have to process personal data about you (as applicable depending on the specific service provided): name, address, telephone number and in certain circumstances, health information (e.g. we may receive information regarding disability status if it may be helpful to allow us to properly carry out a meter reading at a homeowner’s property).
Most of this personal information is obtained from Our Customer and is processed by us in the context of providing our services to Our Customers. If you provide us with any information we will pass this to Our Customer because we are holding that information on their behalf. We need to process your personal information because the services provided have an impact on you. You should review the privacy notices of your energy supplier.
We collect Meter readings on our linked website www.myreading.net.
Meter readings on the www.myreading.net website are processed internally and then sent to Our Customer, your energy supplier. We do not share this information with other outside parties other than mentioned above. Please note however we do not accept any liability for the information which we pass on to Our Customer on your behalf. It is your responsibility to ensure that meter reading information and data which you post on the relevant website is accurate, correct and not misleading in any respect.
If you commence direct communication via a website enquiry form, by telephone or by writing to us, you name and contact details (e.g. email address or telephone number), the nature of the enquiry and your message will also be collected and processed in order to respond to your query and to improve our services. We may use a third party email administrator to handle email enquiries
We have an employee privacy notice that is available to all staff to inform them about how we handle their personal information which can be found on Intranet.
From time to time we recruit new employees. We may use a third-party agency, third party job boards to handle this process or directly through our website.
We will use the information that you provide to us through your Curriculum Vitae or the application form (“CV”) to assess your suitability for the role you have applied for.
If you are successful with your application, we will carry out a global sanction, Politically Exposed Person and adverse media search against your name and a right to work in the UK check. We may also need to carry out some additional background checks, in some circumstances, carrying out a driving licence check and basic Criminal Records check through the Disclosure and Barring Service for England and Wales and Disclosure Scotland for Scotland. These checks are necessary to meet legal obligations.
We will seek references about you from your previous 5 years employer(s) or educational establishment(s) or relevant third parties as provided by you. If you do not provide this referee information your application will proceed no further.
There are no fully automated decisions made during the recruitment process.
We will invite a selection of applicants to an interview to assess in more detail the candidate(s) most suited to the role(s) on offer, notes will be taken as part of the interview process.
We may use the personal information you provide to make reasonable adjustments to enable an interview to take place in our workplace.
If you are not selected for interview for the specific role you have applied for, we will keep your CV in our HR system for a further 12 months and will consider you for other roles with us, if you tell us that you would like us to use your personal information in this way. After this time, we will delete your personal information from our records.
If you decide not to accept the role offered, or if, as a result of the checks being carried out by us, the offer of employment is withdrawn all the personal information and references received will be held in the HR Systems for up to 12 months from the date of rejection for legal purposes.
After this time, we will delete your personal information from our records.
You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including hiring managers, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics. This information may also be shared with external equality and diversity auditors.
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
There will be instances where the provision of your personal information will be necessary to enter into a contract with Lowri Beck or to receive our services. However, unless otherwise specified, not providing your personal information will not result in legal consequences for you.
If you would like to find out more about the legal basis for which we process personal information, please contact us following the details below.
We share your personal information in the manner and for the purposes described below:
Please be aware we do transfer data into the European Economic Area but we do not transfer any personal information to countries outside the European Economic Area.
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned.
Measures we take include:
Note: As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect User IDs and passwords, please take appropriate measures to protect this information.
Your personal information will be retained as long as it is required for the purposes for which the data is collected e.g. as necessary to provide you with the services requested. Once our contractual relationship with you comes to an end, you may request that we remove your personal information unless statutory retention requirements apply (such as for taxation purposes) or in order to fulfil regulatory requirements.
We also retain your personal information if needed to establish, exercise or defend a legal claim.
We will take steps in accordance with applicable legislation to keep your personal information accurate, complete and up-to-date. Depending on the purposes of the processing, you have certain rights in relation to your personal information.
If you are a User and your personal information has been collected by us as part of our provision of services to Our Customers (i.e. your energy suppliers), then we can only act on the instructions of Our Customers, and you may consider it helpful to consult your energy supplier directly.
You have the following rights over your personal information:
If you would like to exercise any of these rights, please contact us on the details provided below.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us so that we can locate and verify your personal information. Normally such request are free of charge however, we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
We may not always be able to fully address your request, for example, where we hold your information on behalf of Our Customer, in which case we will advise you to contact your energy supplier, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
You have a right to lodge a complaint with the Information Commissioner’s Office if you have concerns about how we are processing your personal information (further information, including contact details, is available at https://ico.org.uk).
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
The primary point of contact for all issues arising from this privacy notice is:
Contact: The Data Protection Officer
Telephone: 0161 220 1900
Postal address: Data Protection Officer, Lowri Beck Services, Swan House, Swan Meadow Road, Wigan, WN3 5BB