Lowri Beck Solutions

Contact Centre Solutions

Lowri Beck Solutions are an established outsourced customer contact specialist with core values in offering excellent customer service at realistic prices. We support Metering & Data Management Services as well as contact centre services tailored to individual client needs.

For more information please click on a service below.

Telephone Answering Service

Our experienced teams are here to take your company's calls throughout the day. We can filter out any calls which need immediate escalation or record the enquiry details and send these to you throughout the day or in a daily digest.

This enables you not to worry about unanswered calls, with the confidence every call will be answered without the cost of additional staff. We answer your calls with your company name and any greetings specific to you, giving the customer seamless transfer.

Overflow Call Handling

Unpredictable call volumes cause your customer experience to suffer. Unexpected spikes in call volumes or planned / unplanned staff absence can all affect your ability to answer every customer call.

 

With our Overflow Call handling, we can take the calls before they abandon or you can switch your phone lines over for specific times in the day. We answer every call with your company name giving the customer a seamless transfer.

 
 

Out of Hours Call Handling

We are here 24/7/365 to take your calls. If you need to make sure the phone is always answered but struggle to find cover we can help. We can take the calls overnight and escalate any faults or issues which need reporting.

 

We're also happy to receive training to enable us to deal with any smaller problems or frequently asked questions to reduce the number of customer contacts that need passing on.

 

First Line Telephone Helpline

Are you getting a high volume of calls which don't have a direct impact on your business? With our First line help line our experienced agents can filter these calls for you, ensuring your teams deal only with the most important calls.

 

We are happy to receive training to enable us to deal with any smaller problems or frequently asked questions to reduce the number of contacts that need passing on. Those contacts that require escalation can then be forwarded to your team, as though you were sitting at the next desk.

 

Emergency Helpline

Does your business deal with emergency repair issues or fault reporting?

We are experienced in dealing with these calls and handle the contact from diagnostics, to booking the emergency appointment through to scheduling an engineer to attend.

Available 24/7/365 if required.

 

Appointment Booking Service

Do you need to book engineers / field teams in for appointments but struggle to schedule efficiently?

Our customer service teams are experienced in contacting customer to book a range of appointments and schedule the work in a time and distance efficient manner.

 

Disaster Recovery

Do you have a Business Continuity Plan in place for the unexpected?

Who will answer your company’s calls if a business crisis occurs?

Lowri Beck Solutions can help by providing all telephone handling for your business in these situations.

We are happy to discuss further any requirements you may have.