Senior Operations Analyst

Hours of Work: Permanent / Full-time / 37.5 hours per week /Monday-Friday 9-5

Salary: £18,750 (Grade 6)


The purpose of this role will be to support the Data Services Team Leader/Senior Team Leader in providing a high quality and professional service through effective management of systems and procedures within the department.



Key Accountabilities:

  • Validating and processing data received from metering industry operatives, diagnosing, analysing and resolving data issues/values

  • Learning and understanding electricity & gas industry processes and local work instructions

  • Processing inbound and outbound industry data-flows

  • Checking, sending, receiving and loading files via the Data Transfer Network (DTN)

  • Adhering to contractual and industry driven deadlines

  • Liaising with, and dealing with queries from energy suppliers and other industry agents

  • Preparing and analysing operational and management reports

  • Developing, testing and implementing new business processes and functionality


What we are looking for:

  • Previous data analysis and investigation experience, with the ability to prioritise workload in order to meet deadlines working in a team & on own initiative

  • Computer literate with the ability to operate Microsoft Office – Prior experience of interrogating database systems using Oracle SQL Query tools would be advantageous

  • Good organisation, administration & communication skills


To apply, please submit your CV along with covering letter, clearly stating the vacancy you wish to apply for to



If you are successful in your application, your offer of employment will be subject to you meeting our pre-employment checks: Eligibility to work in the UK, basic Criminal Record Check (CRC) & ability to provide suitable references.


Please note this role is being handled by our internal talent team based within our contact centre and no agency support is required