Customer Service Advisor (Data Services - 20 hours per week)

Customer Service Advisor

Ref: DL-0722-01

Working Pattern: Permanent, part-time, 20 hours per week (4 hours per day) working mainly 4pm - 8pm Monday - Friday, although flexibility to cover hours between 8am - 8pm Monday - Sunday will be required due to team working hours

Salary: £9.53 per hour / £9,911.20 per annum

Lowri Beck are looking for a Customer Service Advisor to join our 'Rodney House' contact centre based in Wigan town centre on a hybrid working basis. Working 20 hours per week in the evenings within our data service team, you will be taking inbound calls as well as contacting customers via outbound calls to take meter readings and book appointments.


This role is perfect for someone who is looking for a new part-time role and, in the future, may see themselves progressing within the business, as progression & promotion from within is actively encouraged throughout Lowri Beck.


Key accountabilities

  • Handling calls with suppliers and/or their customers regarding taking their meter readings and booking in appointments for a range of things e.g., a visit from a meter reading operative or smart meter installer.

  • Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.

  • Administration duties on internal systems such as generating letters to be sent out to customers.

  • Any other ad hoc duties as requested by your manager and the Directors of the company.

  • You may be asked to assist in other departments based on the need of the contact centre.


What we are looking for

  • Good level of education (minimum GCSE level including English & Maths or equivalent).

  • Excellent telephone manner.

  • Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous.

  • Computer literate with the ability to operate Microsoft Office.

  • Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.

  • Good organisational and administrational skills.


To apply, click here to visit the Lowri Beck Careers Website and apply online.


We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanctions, politically exposed persons and an adverse media check against your name and a right to work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations.


Please note this role is being handled by our internal recruitment team and no agency support is required at this time